1. About This Policy
iFlyGo (ABN 74 071 920 360, ATAS No. A11315, IATA No. 0236 1424) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, submitting an enquiry, or booking a trip with us, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Identity information: first name, last name, date of birth, passport details (when required for bookings)
- Contact information: email address, phone number, postal address
- Travel preferences: preferred destinations, travel dates, number of travellers, trip style preferences
- Payment information: credit/debit card details processed securely through our payment provider (Westpac Payway). We do not store full card numbers on our servers.
- Technical information: IP address, browser type, device information, pages visited, and cookies (see Section 7)
- Communication records: emails, phone calls and messages exchanged with our team
3. How We Collect Information
We collect personal information through:
- Enquiry and booking forms on our website
- Email and phone communications with our travel consultants
- Newsletter and deals sign-up forms
- In-person visits to our office at 2/66 Appel Street, Surfers Paradise QLD 4217
- Third-party booking platforms and travel suppliers
- Cookies and analytics tools on our website
4. How We Use Your Information
We use your personal information to:
- Process and manage your travel bookings, including flights, accommodation and tours
- Communicate with you about your enquiries and bookings
- Send you travel deals, offers and newsletters (only with your consent)
- Provide customer support before, during and after your trip
- Process payments securely
- Comply with our legal obligations as an ATAS and IATA accredited travel agency
- Improve our website, services and customer experience
5. Sharing Your Information
We may share your personal information with:
- Travel suppliers: airlines, hotels, tour operators, transfer companies and travel insurance providers — as necessary to fulfil your booking
- Payment processors: Westpac Payway for secure payment processing
- Government authorities: immigration and customs authorities as required by law or for visa processing
- Service providers: email platforms, CRM systems and analytics tools that help us operate our business (e.g., GoHighLevel, Google Analytics)
We do not sell your personal information to third parties for marketing purposes.
6. International Data Transfers
As a travel agency, we may need to transfer your personal information to overseas travel suppliers to process your bookings. This may include transfers to countries where the suppliers, airlines, hotels or tour operators are located. We take reasonable steps to ensure these parties handle your information in accordance with the Australian Privacy Principles.
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and improve your browsing experience
- Analyse website traffic and usage patterns (Google Analytics)
- Serve relevant advertising (Google Ads, Facebook Pixel)
- Prevent spam on our forms (reCAPTCHA)
You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access and disclosure. Security measures include:
- SSL/TLS encryption on all web forms and pages
- PCI-DSS compliant payment processing through Westpac Payway
- Access controls limiting staff access to personal information on a need-to-know basis
- Regular review of our information security practices
9. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- Request deletion of your personal information, subject to our legal obligations to retain certain records
- Lodge a complaint if you believe your privacy has been breached
10. Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for 7 years in accordance with Australian tax and travel industry requirements. You can request deletion of your data at any time by contacting us.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., airline sites, hotel booking platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
This privacy policy was last updated on 9 April 2026. iFlyGo — ABN: 74 071 920 360 · ATAS: A11315 · IATA: 0236 1424